Yesterday I attended a lovely brunch with my college girls. It was raining like nobody's business, so I am very thankful that
pp swung by to pick me up so I didn't have to take the El and the bus. On the way over there, she asked me what I had been up to and was as surprised as I am that I haven't completed as many projects as I had planned since being laid off.
So I've been paying attention to what I've done today to get a better idea.
Today I got out of bed a few minutes after
H left for work (about 8:10 a.m.), brushed my teeth, ate some yogurt and granola and caught up on my google reader. I finished watching
The Sisterhood of the Traveling Pants (which I had seen a few minutes of and recorded last week) and
Noises Off (which I started watching last night when I couldn't fall asleep) while working on the calligraphy on
EB's wedding invitation envelopes. And then I watched an episode of
Monk (the one where he gets buried alive).
Then Citibank crank-called me again. I've been trying to talk to them about the mortgage for weeks and get transferred into their automated telephone system until I want to throw the phone out the window. Seriously, the time ratio of being on hold:talking to a live person is about 12,000,000,000,000 minutes to 1. Every time I have to explain my situation and give all my info, then they give me the "direct number" and "transfer" me--which usually means hold music for awhile and then a few rings before it hangs up on me. Or else I'll be on hold for several minutes and suddenly get a busy signal. It's no different when they call me, either.
Today I talked to--each in a separate call with a separate amount of hold time--Raman, Manisha, Brittany, Ron and now Nick. I've been on hold with the last one for about 1 hour, 4 minutes and 17 seconds now. However, he seems to actually care about helping me and actually said he'd hang with me until I get some help. That right there was worth the wait.
I'm shocked I forgot to tell
pp that being on hold takes up a big chunk of my day. Are there any jobs that require listening to a loop of recorded messages backed up by annoying music? Because I'm starting to feel like a pro.
***update***
4:20 p.m. I've been on hold 1 hour, 34 minutes and 38 seconds. Now I'm working with someone named Melinda, who is looking into my situation. I've now found out that there's a chance my account has been misclassified all these years. Great. Kudos to Nick, who stayed with me, checking in every few minutes until I got to Melinda.
Sadly, this is the most productive call I've had in nearly a month.
***update 2****
So I'm working with Melinda, who puts me on hold while she goes to check on how my account has been misfiled and I'm waiting. Suddenly some Indian-sounding lady (I normally wouldn't categorize, but I happen to be intimately familiar with how they sound and have recently been talking with dozens of call-center people) gets on the line, says "You're welcome" as if she were in the middle of talking to someone else, and
HANGS UP ON ME.
Then I spent about thirty minutes trying to get back to Melinda, dialing through the maze of all the automated menus and the numbers various people have given me. To no avail. I talk to Cindy, Felicia, Clint and then finally Eric, who seems nice. He asks me all my information and then comments on how I must be living downtown because of my mortgage. That jokester. He shut up after I told him I'd been talking to Citibank since 2 p.m. Maybe if I hadn't already spent several HOURS ON HOLD I could have laughed along with him. He says he'll try to get me back to the department where Melinda works and gave me a direct number. He said because it's an internal transfer, I'd be bumped up to the next available person, but he's not sure if Melinda is gone for the day. Then he transfers me.
It rings, then a message says they are CLOSED FOR THE DAY. Then it hangs up on me.
I do not know WHAT THIS EFFING BANK WANTS FROM ME! I AM TRYING TO BE A RESPONSIBLE HOME OWNER, BUT THEY SEEM TO THINK THAT THEY DON'T HAVE TO DEAL WITH ME UNTIL I'M ON THE BRINK OF HOMICIDE.
The worst part is that there are people out there with much bigger problems than I have. I pray they're getting better treatment than I am. EFF YOU CITIBANK. Because I'm going to become the nightmare that keeps coming and coming and coming UNTIL YOU TALK TO ME.
Because, you know, I don't have anything better to do.